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I've just placed an order. What
happens next?
We will email you to confirm as soon as your ad is online so you can
check it and let us know if you need any changes.
How soon will my
advertisement go on-line?
In most cases advertisements will appear on the live web site within within
3 working days of receipt of payment and materials. However at busy periods
it can take up to fifteen working days. If timing is very important (e.g. imminent event or product
launch) please contact Kidsguide in advance to ensure your timescale can be
met.
How can I pay?
Advertisements on Kidsguide are to be paid for on-line using PayPal's secure payment
system (as used by eBay). You can choose to pay by credit
card, debit card or bank transfer. All advertising rates quoted on the
Kidsguide website are for online payment via PayPal and include an on-line
discount.
No VAT is applicable. You will receive a receipt for
your payment from PayPal via email. Payment must be received by Kidsguide in advance of any advertisement being put on-line.
Featured listings and homepage ads are paid for by monthly PayPal
subscription. Bulletins and featured events are paid by one off PayPal
payment. You may log into your account at
www.paypal.com/uk to view details of
your transactions. Cancellations can be made
at any time (see below).
When do I have to pay?
As soon as you place your order and before your advertisement goes on-line.
Will I receive an invoice?
No, you will receive a receipt from PayPal.
How long will my featured listing/homepage ad
last?
Your featured listing/homepage ad will continue on an ongoing basis until
you cancel it or stop payment.
How long does a featured event last?
There is a one-off flat fee payable for featured events no matter how long
the featured event is online for (maximum 11 months). The featured event
will remain online until after the event has passed.
How long does a "what's new" bulletin last?
Bulletins may be taken for one month
(minimum) or two months (maximum). When timings allow, bulletins will also
be included in Kidsguide's regular email newsletter free of charge. When timings do not
allow, you will be informed in advance and may choose to cancel
and have a refund.
I've signed up for a subscription. When will payment be
taken?
The first payment will be taken immediately. Future payments will be taken via PayPal
at about the same time each
month.
Do I have to take a subscription for
a featured listing or a homepage ad?
All advertising
rates quoted for featured listings and homepage ads on the Kidsguide website
are for online monthly subscription payment via PayPal and include a
discount. Remember you can cancel at anytime. But if you wish to pay for a fixed
period only, please email
advertise@kidsguide.co.uk and
ask for Kidsguide's standard offline payment rates.
Can't I pay by cheque or bank transfer?
Off-line payments can be arranged by special request. These can be made by standing
order, by cheque or bank transfer. Off-line payments will not attract the
online PayPal discount but will be charged at Kidsguide's standard rates.
You will be invoiced and payment must be received by Kidsguide before your
advertisement goes (or remains) online. To enquire about offline payments
please email
advertise@kidsguide.co.uk
How do I order a homepage
advertisement?
To enquire about ordering a homepage advertisement, please email
advertise@kidsguide.co.uk
What if I decide to cancel?
If you change your mind within 24 hours of your ad going on-line, we
will refund you.
Cancelling featured events and what's new bulletins:
You may cancel at any time and request your ad to be removed. But if
your advertisement has been online for more than 24 hours there will be no
refund. Cancellations can be made by emailing
advertise@kidsguide.co.uk
Cancelling subscriptions for featured listings and
homepage advertisements:
You may cancel your subscription at any time via your PayPal account or by emailing
advertise@kidsguide.co.uk.
Your advertisement will be removed when any
remaining time already paid for has expired (or sooner on request).
Please note that if you ask us to cancel your PayPal subscription for you,
we will usually do this very quickly but at certain times of year it may
take up to fifteen working days. If any additional payment is taken during
this time, it will be refunded but Kidsguide will not be liable for any loss
resulting from delayed refunds.
What would happen if a PayPal payment has been taken from me in error?
If
you feel a payment has been taken in error at any time, we will refund
you - no quibbles. Just email
advertise@kidsguide.co.uk. This will usually be done very quickly but at
certain times of year may take up to fifteen working days. Kidsguide will
not be liable for any loss resulting from delayed refunds.
I already have an ad. How do I
authorise a PayPal monthly subscription for an existing ad?
It is cheaper to pay for your ad by PayPal monthly subscription. If you have
an existing ad, you can swap to the cheaper PayPal subscription rate by
clicking on one of these links: Go
straight to the PayPal featured listing payment page. or
Go straight to the PayPal homepage payment
page. Or email
advertise@kidsguide.co.uk for more details.
Where in the site will
my advertisement appear?
Advertisements will be placed on the most
appropriate page determined by Kidsguide. Ad positions
are
allocated on a first come first served basis
and your slot will
automatically be reserved for you unless you cancel or cease payment. If you
have a preferred page please email Kidsguide and let us know. Kidsguide will try
but cannot guarantee to offer your preferred position.
If you are unhappy
with the position offered you may cancel within 24 hours of the ad going
online and receive a full refund.
Do I need special
artwork?
No, just email us your logo or a photograph if you like it included in your
advertisement.
What if I don't
have a logo or suitable photo?
It doesn't matter. We will just use your text.
I want to
advertise now but my logo isn't ready yet. Can it be added later?
Yes. Your ad can go online now then just email your logo or a photo later
and we will add it to your ad.
What format and size
do you need my logo/photo?
Logos or photos should be supplied as a .jpeg or .gif file. They should be no larger
than 120 pixels wide by 120 pixels deep. If you are not sure about the size,
please just email it anyway - we can usually resize it. Images should emailed to
advertise@kidsguide.co.uk
What about artwork for homepage ads?
For homepage ads a professionally
designed image is preferable but not necessary.
Designed homepage ads should be supplied as a .jpeg or .gif file. They should be
120
pixels wide by 120 pixels deep (or smaller). Images should emailed to
advertise@kidsguide.co.uk
Will my ad be linked to my website and email address?
Yes.
What if I don't have a website?
It doesn't matter as long as you have a phone number and or email address so
people can get in touch with you.
How can I make change to my ad?
Simply email your changes to
advertise@kidsguide.co.uk
My business is seasonal can I make changes or suspend my
ad?
Yes. You can make changes at any time e.g. to promote special
offers or seasonal changes. If you only operate at certain times of year you
can stop and start your ads. E.g. If you are only open in the summer, you
could advertise from April till September each year but not during the
winter. If you let us know we can send you a reminder or automatically
restart your ad as requested.
Can I have a free
basic listing?
If you provide a product or service for children aged 0 - 14 and you are
based in Cheshire, Manchester, Merseyside or NE Wales you will probably qualify
for a free basic listing.
get a free listing.
I'm not based in
the Kidsguide area, can I still advertise?
Yes, you can have a paid advertisement but not a free listing.
Why should I pay to
advertise when I can have a basic listing for free?
Advertising on Kidsguide gives you a higher profile and promotes your
products and services above those of your competitors.
Featured listings,
featured events and bulletins are in higher profile positions, are larger,
and include an image and much more text than basic listings. They are
flexible and can be used to announce special offers, new services etc. In other words
they are much more attractive and noticeable so attract more enquiries.
"Since we
started putting our logo on Kidsguide, we've received lots more enquiries"
Jenny Baker, Cottontails Nappy Laundry Service
Any other questions about advertising?
Email
advertise@kidsguide.co.uk
Registered office: Kidsguide 34 Heath Road Chester CH2
1HX
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